FAQ

Frequently Asked Questions

🛒 Ordering & Shipping

1. How long does shipping take?
Most U.S. orders arrive within 5–7 business days. We process orders in 1–2 days and provide a tracking number as soon as it ships.

2. Do you ship internationally?
Currently, we ship only within the United States — but international shipping is coming soon!

3. How much does shipping cost?
We offer free standard shipping on all U.S. orders. No surprises at checkout.

4. How can I track my order?
Once your order ships, you’ll receive a tracking link via email. You can also check your order status here.

5. Can I change or cancel my order after placing it?
If your order hasn’t shipped yet, email us at support@chewzzle.com and we’ll do our best to update it before it leaves our warehouse.

🧩 Product Questions

6. What are Chewzzle toys made of?
All toys are made with BPA-free, non-toxic plastic or food-grade rubber. They’re safe, durable, and tested for daily use.

7. Are these toys safe for puppies?
Yes! We even have a special collection designed for puppy training and teething. Always supervise play, especially with younger dogs.

8. Which toy should I choose for my dog?
We recommend:

• Puzzle Balls for active, food-motivated dogs
• Slow Feeders for fast eaters
• Treat Dispensers for solo play
• Puppy Toys for gentle mouths
  Still unsure? Contact us and we’ll help you pick the right one!

9. Are Chewzzle toys chew-proof?
They’re made to be durable, but no toy is 100% chew-proof. We suggest supervised play, especially with heavy chewers.

10. Can I wash Chewzzle toys?
Yes — most are top-rack dishwasher safe or can be rinsed with warm soapy water. Each product page includes cleaning instructions.

🐶 Dog Behavior & Enrichment

11. How do puzzle toys help with anxiety?
Puzzle toys reduce boredom, redirect nervous energy, and give your dog a calming task to focus on — especially during alone time.

12. Do I need to train my dog to use the toy?
Some dogs catch on right away. Others need a little encouragement. Start with easy setups and cheer them on with praise or treats.

13. How long should my dog use a puzzle toy?
Most dogs benefit from 10–30 minutes a day. It depends on your dog’s interest, energy, and challenge level.

14. Can I use regular kibble in the toys?
Absolutely! Our toys are designed to work with standard kibble or dry treats.

15. Are puzzle toys good for senior dogs?
Yes! They’re perfect for keeping older dogs mentally sharp and engaged — just choose toys that are easy to nudge or roll.

💬 Returns & Support

16. What’s your return policy?
We offer a 30-day money-back guarantee. If your pup isn’t happy, contact us and we’ll make it right.

17. My toy arrived damaged. What should I do?
We’re so sorry! Email support@chewzzle.com with a photo and your order number — we’ll send a replacement right away.

18. I received the wrong item. Can you fix it?
Yes! Reach out and we’ll send the correct item with a prepaid return label if needed.

19. Do you offer gift cards?
Yes — Chewzzle gift cards are available in multiple amounts here. They make great gifts for dog lovers!

20. How do I contact customer support?
You can message us anytime via our Contact page or email us directly at support@chewzzle.com.